Job Vacancy Branch Services – Customer Service Citibank 2010

Lowongan Kerja Terbaru Oct 2010 Job Vacancy Branch Services – Customer Service Citibank 2010

Citibank

Closing Date: 3-11-10

Branch Services – Customer Service

(Jakarta )

Responsibilities:

  • Provide all post sales customer service and handle customer telephone enquiries which include product information, customer complaints, system support, investigation/information request, transaction monitoring, financial and non financial transactions initiation offer prompt, competent and quality customer services which include
  • Diligent analyses of customer enquiries upon receipt
  • Investigate/follow-up with internal suppliers and provide prompt solutions to customers
  • Initiate transaction order from customers (internal transfer, deposit booking, checkbook ordering, etc.)
  • Handle customer complaints
  • Help in the overall departmental process improvement initiatives

Requirements:

  • Customer focus with brilliant communication and interpersonal skills
  • Minimum 2 years of banking experience, preferably in operations or customer services
  • Diploma or University graduate.
  • Proficient in English
  • Excellent banking & product knowledge i.e. trade, cash and electronic banking.
  • Excellent diction and voice manners.
  • Ability to work under pressure.

www.citibank.co.id

Search Job Vacancies by Applicant: citibank,  closing date,  complaints system,  customer complaints,  customer enquiries,  customer focus,  diction,  e trade,  electronic banking,  financial transactions,  improvement initiatives,  information customer,  interpersonal skills,  process improvement,  product knowledge,  prompt solutions,  quality customer services,  support investigation,  telephone enquiries,  university graduate, 

One Comment

  1. fani rosyidi azis says:
    October 28, 2010 at 10:11 pm

    CURRICULUM VITAE
    Personal Details
    Name : Fani Rosyidi Azis
    Place, Date of Birth : Surabaya ,10 January 1987
    Natonality : Indonesia
    Marital Status : Single
    Religion : Moslem
    Address : Terusan Titan VI G37 Purwantoro, Malang
    Mobile Phone : 085230722398
    Educational Background
    1993-1999 : Mujahidin Elementary School, Pontianak
    1999-2002 : Junior High School No.1, Pontianak
    2002-2005 : Senior High School No.1, Pontianak
    2005-2010 : Management Department at the University of Muhammadiyah, Malang,GPA 3,01
    Course and Education
    2005 : Computer and Internet Course at the University of Muhammadiyah, Malang
    2005 : Pelatihan Pengembangan Kepemimpinan & Kemuhammadiyahan (P2KK), Malang
    2005-2007 : English course at Languange Centre ot Universtiy Muhammadiyah, Malang
    2007 : MAPUREL (Malang Public Relations), Malang
    2008 :Huge Ten BCC (Broadcast Challengece) Radio Mas FM malang
    Working Experience
    *Working at TOKO BESI DUA PUTRA Singosari, MALANG
    Period : January 2009- until now
    Postions : Marketing and Driver
    *Working at online shop at Shop O’Logistic (Paint Shoes and Customs Highheels)
    Period : November 2009 until now
    Positions : stock design, marketing and owner

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