PT APVC Indonesia
We are an exciting, innovative and flexible holiday ownership club providing Members with the opportunity for a lifetime of fantastic holidays worldwide. Accor Vacation Club is Indonesia’s first hotel branded holiday ownership club commencing operations in 2000.
The Club’s operator is part of the Accor Hospitality Group, the largest and fastest growing hotel management group in the Asia-Pacific Region with more than 4,000 hotels and resorts worldwide (brands include Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons, Ibis).
We currently have an exciting career opportunity as:
Asia Member & Resort Services Coordinator
Our Member Relations Department is seeking an energetic and experienced professional to join their team. The successful person will be a team player, passionate about customer service and keen to work in a travel-related environment. You will also need to have the confidence and experience to deliver training sessions to Members in a public, group forum.
Asia Member & Resort Services Coordinator
(Bali – Nusa Dua)
Responsibilities:
- Help Members with enquiries and concerns via telephone, email or letter
- Respond to written and verbal complaints and escalated emails
- Help with the administration and represent the company as the Host at Member events and activities
- Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner
- Deliver effective and entertaining Member Education Workshops and Member Events to large groups in accordance with an agreed schedule
- Help Manager and Supervisor in managing property and supervision of rooms
Requirements:
- A minimum of 1 (one) year experience in a customer service environment and/or hospitality industry (Front Desk/GRO/GSR)
- Service oriented and must have a strong dedication to customer satisfaction
- Result oriented with strong personal drive
- Energetic, self motivated, attention to detail and confident
- Proactive, honest, with excellent communication skills and team attitude
- Able to work hard in high pressure environment and flexible with working hours
- Computer literate
- Brilliant in spoken and written English
Our organisational complexity, scale and dynamic structure make this a challenging yet rewarding role. If you have the necessary requirements, experience and a proactive nature please send your comprehensive resume, expected salary and recent photograph to;
bali.recruitment@accorvacationclub.com.au
Location :
Gallery Building Novotel Nusa Dua Hotel & Residence Jl Terompong BTDC Lot SW 2 Jakarta
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